Ticket FAQ

HOW OLD DO I HAVE TO BE TO ATTEND CHASING SUMMER?

Chasing Summer is 18+, with valid photo ID checked at the festival gates. No valid ID means no entrance, no exceptions. You must be 18 years of age or older at the time of your arrival at the Chasing Summer entrance.

WHAT ARE THE TICKET OPTIONS FOR CHASING SUMMER?

We offer general admission 2-day weekend passes, VIP 2-day weekend passes, Marquee VIP Deck and Bespoke VIP Lounge tickets, and private VIP cabanas for up to 10 people..

HOW DOES DOES THE LAYAWAY PAYMENT OPTION WORK?

At checkout, you can choose to pay the full amount or the Layaway option – this breaks the total into three easy automatic payments.

  • Until May 31: Deposit 33% + Fees
  • Payment 1 – 33% – due June 13
  • Payment 2 (final) – due July 5

The final date you can take advantage of the offer is May 31, so hurry!

WILL THERE BE SINGLE DAY TICKETS FOR CHASING SUMMER?

Only weekend passes are currently available HERE

WILL CHASING SUMMER 2016 SELL OUT?

There are no guarantees, but purchasing your weekend pass tickets early ensures that you’re not missing out. The earlier you purchase also means that you can take advantage of the layaway payment plan, as well as the best possible price, since tickets will go up in price as the event date grows closer. VIP weekend pass tickets and Cabanas are very limited in quantity and often sell out in advance.

CAN I BUY TICKETS AT THE GATE?

Provided that Chasing Summer is not sold out in advance, passes will be available at the gate. We do encourage you to purchase your passes in advance to guarantee entry and avoid disappointment. Do not purchase tickets from scalpers, third party sites or online classifieds, as we cannot guarantee their validity. Beware of frauds and “too good to be true” deals.

I BOUGHT MY TICKET ONLINE. HOW DO IT GET IT?

We advise you to take advantage of the “Print At Home” or “Mobile Ticket” features so you are guaranteed to have your ticket in hand or on your mobile device, and ready to be scanned to redeem for a wristband at the start of the festival. If you choose to pick up your tickets at the gate, Will Call will be available at the site box office during the weekend of the festival, opening at 12 pm each day, located near the main gates. Please have in hand your valid photo ID and the credit card used to purchase the tickets.

Digital delivery of tickets via email will start on Friday July 8th.

I’M HAVING ISSUES WITH MY ONLINE TICKET PURCHASE, WHAT CAN I DO?

Please contact Front Gate Customer Support HERE or call 1-888-512-SHOW (7469) – they will be able to help you out.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY TICKETS?

Please take a look at your transaction information and see which option was selected regarding shipping/pickup method. If you selected the mailing option and are worried because you have not received them, contact Front Gate Customer Support here. Please check your spam folder to ensure your email did not get filtered out.

AM I ALLOWED TO LEAVE AND RE-ENTER THE FESTIVAL GROUNDS?

Due to our safety and security plan devised in cooperation with the City of Calgary and relevant authorities, we cannot permit re-entry. Once you leave the grounds, you cannot return until the following day.

CAN I UPGRADE TO VIP?

Currently VIP is sold out, but if any tickets are released at the gates this weekend, we will let everyone know through our social media channels. Be sure to follow us!

DO I GET A WRISTBAND AT THE ENTRANCE, OR CAN I GET IT IN ADVANCE?

Yes, all pass holders will exchange their ticket for a wristband – this wristband must be worn by you for the duration of the festival, and cannot be exchanged. Please treat yours with extreme care – lost, stolen, tampered with and/or confiscated wristbands will not be replaced.

Present your ticket at the gates to obtain a wristband.

You must wear your wristband prior to entry, and for the entirety of the event, until it concludes on July 31st.

If you planned on picking up your ticket at WILL CALL, you must present valid government issued photo ID and the credit card used to purchase the tickets.

If you cannot pick up your tickets at will call, and need someone else to get them for you, please provide that person with a signed note of authorization, a photocopy of your ID and card used to purchase, so he/she may pickup the wristband(s).

You can pick up multiple wristbands for friends, provided you follow the above instructions for each purchase.

You can pick up your wristband in advance on Thursday July 28 at the Chasing Summer Site Box Office between 12 noon and 7 pm, and Friday July 29 at the box office between 12 noon and 7 pm, as well as at the official pre party at Marquee featuring Zeds Dead, between 8 pm and 12 midnight.

WHAT IS YOUR TICKET & WRISTBAND POLICY?

  • Wristbands must be worn for entry into Chasing Summer, and at all times during the festival (this means both days). Please do not remove, stretch, or tamper with your wristband in any way or you will not be allowed entry.
  • Wristbands must be worn securely, and cannot be slipped on or off.
  • If your wristband is removed by festival security or event staff for any reason, it will NOT be replaced.
  • Wristbands are non-transferable, non-exchangeable and non-replaceable.
  • All sales are final – no refunds or exchanges.
  • Only tickets purchased through Front Gate Tickets or an authorized vendor representative are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • All ticketholders must pass through security and are subject to search, including bag inspection. Prohibited items will be confiscated.

 AN ARTIST HAS CANCELLED. CAN I GET A REFUND?

Sorry, no. Passes are purchased for Chasing Summer, not individual artists. Artists and schedule are subject to change without notice, and not grounds for refunds.

I BOUGHT A TICKET AND CANNOT GO. CAN I GET A REFUND?

Sorry, no. There are no exchanges or refunds.

However, if you, the original purchaser, are not planning to attend the event and want to give it to a friend, please provide your guest with a note of authorization, a photocopy of your ID and card used to purchase, so he/she may pickup the wristband(s), OR please contact Front Gate Tickets HERE with your 8-digit order number, the last 4 digits of the card used to purchase, and the new name for pickup (one name per order), and Front Gate Tickets will update the name.

I CAN ONLY GO FOR ONE DAY. CAN I GIVE MY WRISTBAND TO A FRIEND?

No, wristbands are non-transferable, and must be worn securely on the wrist. Any attempt to remove, stretch or tamper a wristband will immediately make it invalid for entry.

CAN MY VIP PASS GET ME INTO A CABANA?

No, access to the private cabanas must be purchased separately. For more information, have a look HERE.

IF THE VIP PASSES SELL OUT IN ADVANCE, CAN I BUY ONE AT THE GATE?

No, once we have sold out of passes – VIP or general admission – they’re gone. Under any circumstances, you should not count on tickets being at the gate. We urge everyone to avoid disappointment and purchase your passes in advance.